Haefele Tv Inc. d/b/a “Haefele Connect” provides this summary of information about our network practices, performance characteristics, and commercial terms applicable to mass market broadband internet access as required by the Federal Communications Commissions’s Open Internet Rules.

Haefele Connect is committed to providing our customers with the best online experience possible and commits to the open and non-discriminatory use of the Internet by its customers, and commits to the use of reasonable, industry standard, network management practices to ensure an open Internet.

 

Blocking

Haefele Connect does not block or otherwise prevent customer access to any lawful content, applications, or services.  For the safety of our customers, and to provide a consistant experience, Haefele Connect does engage in reasonable network management practices.

If we detect a security threat we will typically attempt to isolate the threat to minimize the impact to our services. This may include the blocking of malicious or unlawful traffic.  Haefele Connect blocks the following ports that are known to transfer malicious or disruptive traffic on a continual basis.

• Port 0/TCP – Port 0 is a reserved port and should not be used for any applications.
• Port 19/UDP – Port 19 “Chargen” was a port desgnated for debugging and measurement that is now commonly used in Reflective DDOS attacks.
• Ports 135,137-139/TCP & UDP – “NetBIOS” is a legacy file sharing protocol designed for use on a local network and not across the Internet. and is exploited by many worms and viruses.
• Port 445/TCP – “SMB” Port 445 is vulnerable to many attacks, exploits, and malware.
• Port 1900/UDP “SSDP” Port 1900 is vulnerable to DoS attacks.

Throttling

Haefele Connect subscribes to the philosophy of complete network neutrality and does not throttle, degrade or impair access to lawful Internet traffic on the basis of content, application, service, user, source or use of a non-harmful device.

Affiliated Prioritization

Haefele connect does not directly or indirectly favor any traffic over any other traffic for the benefit of an affilate.

Paid Prioritization

Haefele Connect does not directly or indirectly favor any traffic over any other traffic in exchange for any consideration, monetary or otherwise.

Congestion Management

Haefele Connect continually monitors its network to determine utililiztion and reinforces it with additional capacity in both the last-mile and middle-mile as needed.

Application Specific Behavior

Haefele Connect does not inhibit or favor any applications or class of applications over its services. All traffic is treated in a “protocol-agnostic” manner regardless of its content.

 

Device Attachment Rules

Haefele Connect may provide modems, routers, ONTs or other gateway devices for the best customer experience to be used with their services.  Notwithstanding the above, customers may attach devices of their choosing, provided they are fully compatible with, and do not adversly affect the network or other clients.

 

Security

Haefele Connect employs industry standard security precautions in our network.  If Haefele Connect detects suspicious, criminal, or abusive activity in violation of our acceptable use policy (https://www.htva.net/policy) we may temporairly block access to protect the security of the network and our other customers.

 

Service Description

Haefele Connect provides internet services via multiple 100Gbps, geographically diverse, fiber connections to Tier 1 and Tier 2 providers.  Typical latency from the Haefele Connect core network to uplink providers is between 3ms and 6ms.

Last mile connections from the Haefele Connect core network to a Customer premisis is provided via several different technologies based upon customer location.

• “Connect Fiber” plans utilize XGSPON Fiber to the Home in which optical fiber is connected directly from a Haefele Connect facility directly to the end device in a customer premisis, and is currently offered in packages with symmetrical speeds up to 1Gbps.  Typical latency from the customer premisis to the Haefele Connect core is less than 4ms.  Connect Fiber plans are suitable for any real-time applications.

 

• “Fiber” plans utilize RF over Glass (RFoG) technology in which optical fiber is connected from a Haefele Connect facility to a device at the customer premisis where it is then converted back to RF and connected to a traditional Cable Modem in the premisis utilizing Docsis 3.1 or Docsis 3.0 technology to provide Internet service, and is currently offered in packages with downstream speeds up to 1Gbps and upstream speeds up to 25Mbps.  Typical latency from the customer premisis to the Haefele Connect core is between 7ms and 20ms.  Fiber plans are suitable for any real-time applications.

 

• “Connect Internet” plans utilize a Hybrid Fiber-Coax (HFC) network in which optical fiber from a Haefele Connect facility is connected to a node located in a central location in the town or neighborhood of a customer and then coax wire is then used to connect to a cable modem in the customer premisis using Docsis 3.0 technology, and is curently offered in packages with downstrem speeds up to 250Mbps and upstream speeds up to 25Mbps.  Typical latency from the customer premisis to the Haefele Connect core is between 5ms and 15ms. Connect Internet plans are suitable for any real-time applications.

 

• “Mini” plans may utilize any of the above technologies depending on customer location and are designed to offer a lower cost option to traditional plans, and offer speeds under 10Mbps. Typical latency will match the above technology depending on which is used. Mini plans are designed to provide a connection for Email, Web browsing, light social media, and SD video streaming and is not suitable for all applications including but not limited to HD/4k video streaming.

The actual speed that a customer will experience while using Haefele Connect services depends on a variety of conditions, many of which are outside of the company’s control, including but not limited to the performance of the customer owned devices; congestion somewhere along the path outside of the Haefele Connect network; and congestion at the destination server.

Similarly Latency will vary based on a large number of factors, the most important of which is the physical distance between the customer and the destination server to which they are trying to connect.

 

Impact of Non-Broadband Internet Access Data Services

Haefele Connect also provides phone services on the same connection used for Broadband Internet Services.  In the case a customer is subscribed to both Internet and Phone services on the same connection, each service is provisioned with its own seperate profile and under normal conditions the use of phone service will have no impact on the Internet service.

 

Commercial Terms

Pricing

Haefele Connect, in order to meet the needs of a diverse customer base, offers multiple different packages and service tiers at different prices, and changes them from time to time.

Current information, including pricing information can be found on our website here.

Privacy Policy

Haefele Connects privacy policy can be found on our website.

Redress Options

Please contact Haefele Connect at 800-338-6330 to discuss any questions or concerns regarding our Network Management Policy.